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It only works properly when Outlook is configured with Cached mode disabled. Steps I've tried (which have all been unsuccessful): Thinking about it, I have once seen the firewall one mentioned above, years and years ago. If there are 2 users, have you tried running them on a different machine on a different network? That would help work out if it's something with the users or the PC/Network.Up to the date the Outlook interface would automatically refresh the Inbox folder when new mail arrived, adding up in my browser window (at the taskbar) the number of emails that had been received while not refreshing manually. Now I have to manually refresh the Inbox folder (meaning I have to click it purposefully) for new mail to be displayed, and this is quite frustrating. I haven't seen any option in Outlook's features to change this and would like to let you know, please make it happen again! The Black Berry Device Support Community Forums have closed as of April 1, 2017.
Be patient and wait for the Blackberry to sync on its own.Move your messages back into the folder you want them to live in long-term. But Outlook still shows the folder was last updated more than 15 mins earlier. You can see the Sync Stats for the Inbox folder aren't correct (this is missing recent emails), unless you perform any of the above steps: The Outlook Connection Status appears fine: When Outlook is autoconfigured I noticed that the Send/Receive group is configured like this by default: If I tick the check box for "Include the selected account for this group" Outlook still doesn't update the Inbox unless it's closed and reopened.It will enable network connection, search for the email account settings and log on to the server to confirm that all is fine.
Once the process is completed, you may want to also click on the Change Account link, check the settings and then click Next. Restart your Outlook and see if this has helped you.
Go to Messages: Click Menu then go to Options then Email Settings click Menu then Folder Redirection Then select the folders you want to sync. For older messages, you need to: Set folder redirection as above If you're using BES, wait until the changes have filtered down to the device.