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We can also refer to our treatment services across Great Britain if appropriate.You can also join our Forum for ongoing peer support – find out more here.Some callers only contact us once, however some people may need to contact us again or we may suggest a call back from one of our team.We are sometimes just the beginning of a journey to recovery, and if you feel you need to speak with someone about your gambling issue more frequently we are also able to signpost to other, specialist agencies who can help longer-term.Advisers need to discuss their work with their supervisor, and may need to pass information to their colleagues to ensure we are providing the most appropriate help, but no information about callers is disclosed to third parties outside Gam Care without your consent, except in the circumstances stated above.Remember you don’t need to give any details that identify you during the call at any time, if you do not wish to.The National Gambling Help Line provides confidential information, advice and support for anyone affected by problem gambling in England, Scotland and Wales.You can speak with our Advisers over the phone or via live chat every day of the year, from 8am – Midnight.

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For further information on confidentiality and Data Protection please see our privacy notices.

Call recordings are deleted after 28 days, and a copy of each chat is stored in our secure database.