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Those entries, said MRFREEEZE61, began with the characters "$%&"; once they were removed, the PC returned to normal. " "I upgraded three well-maintained laptop machines, one with NIS2008 [Norton Internet Security 2008] installed and running during the upgrade, one with NIS2008 installed but shut down during installation and one without NIS2008 installed," said "bighowie," yet another user posting to the forum.
Others chimed in to claim that the errant keys were located in sections of the registry devoted to settings for Symantec products, and they pinned blame on the security company's consumer-grade software installed on their PCs. "As you guessed, the one without NIS2008 upgraded like a charm. The other two have the same mess as identified by all in this thread." Today, Symantec said its initial investigation had uncovered no cause and effect between its software and the corrupted registry keys, which in some cases numbered in the thousands.
“In an attempt to troubleshoot, I tried to bring up the Device Manager, and to my surprise it is now empty.” Numerous other users corroborated MRFREEZE61’s account on the same support thread.
MRFREEZE61 reported that he had found large numbers of corrupted entries in Windows Registry, a directory that stores settings and other critical information for Microsoft’s operating system.
And he essentially blamed Microsoft for causing the problem.
"This is related to XP SP3," he said, "and XP SP3 has already had other issues specific to some OEMs and some processors." Cole was referring to the "endless reboot" snafu that users began reporting after applying the service pack upgrade.
Manually deleting the rogue registry keys, however, was impossible for some, who reported thousands, even tens of thousands, of corrupted entries; several called for an automated tool to help them do clean-up.
s "Once we've figured out how many customers this affects, [an automated tool] is absolutely possible," said Symantec's Cole.
MRFREEZE61 reported that he had found large numbers of corrupted entries in Windows Registry, a directory that stores settings and other critical information for Microsoft's operating system.
"The Network Connections screen now does not show any of the NIC cards.
I have three adapters that used to show up," said someone using "MRFREEZE61" as an alias on Microsoft's XP SP3 support forum on May 7.
“This is related to XP SP3,” he said, “and XP SP3 has already had other issues specific to some OEMs and some processors.” Cole was referring to the “endless reboot” snafu that users began reporting after applying the service pack upgrade.
Last week, Hewlett-Packard Co., whose AMD-powered machines were cited by most users as the only ones affected, confirmed the rebooting glitch, and Microsoft announced it would add a filter to Windows Update to prevent AMD-based PCs from obtaining XP SP3 via the update service’s listings.
“The Network Connections screen now does not show any of the NIC cards.